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Refund & rescheduling

Cancellation and Refund Policy

A simple explanation of when a booking can be postponed or changed, and how refunds are handled.

Last revised
Reading time
2 minutes
Applies to
Confirmed bookings
At a glance

What happens when plans change

Your options depend on when the request reaches our team before check-in.

01

Before 24 hrs (check-in)

  • RefundNo Refund
  • ReschedulingPostpone allowed
  • Booking changesChanges allowed
02

Within 24 hrs (check-in)

  • RefundNo Refund
  • ReschedulingPostpone not allowed
  • Booking changesChanges not allowed
03

On the spot

  • RefundNo Refund
  • ReschedulingPostpone not allowed
  • Booking changesChanges not allowed

Check the timing below before requesting a cancellation, date change or reschedule. Refund and change eligibility depends on how close the request is to check-in.

Cancellation policy

  1. We have can shift your accommodation to any location (eg A, B,..) in Pawna lake without prior notice.
  2. In case of unforeseen weather conditions or government restrictions, certain activities may be canceled and in such cases, the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.
  3. In case of rescheduling, the booking amount should match the previous booking amount and no of persons should be the same. New rates will be applicable as per the rates on the website. A guest has to pay the difference. Ex Booking on Valentine or NYE events.
Plans changed?

Earlier requests have more flexibility.

Send your request before check-in and wait for written confirmation of any approved change.

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